PRIVACY POLICY

Testra Co., Ltd. ("we," "our," or "the Company") is committed to the proper handling, management, and protection of personal information of our customers, business partners, and employees in accordance with the Act on the Protection of Personal Information and the basic policy set forth below.

1. Collection of Personal Information

We collect personal information through lawful and fair means when providing our services. Main examples include:
When making a rental car reservation or application: name, address, phone number, email address, driver's license information, credit card information, etc.
When submitting an inquiry: name, phone number, email address, etc.
When participating in surveys: name, age, gender, etc.
Any other information voluntarily provided by customers while using our services.

2. Purpose of Use of Personal Information

We use personal information entrusted to us for the following purposes. Except as permitted by applicable laws and regulations, we will not use personal information for purposes other than those below without customer consent.
To conclude and perform rental car agreements and bill rental fees.
To respond to customer inquiries and consultations.
To contact customers in emergencies (such as accidents or vehicle trouble).
To verify the validity of driver's licenses.
To contact customers regarding reservation confirmations, changes, and cancellations.
To improve our services, develop new services, and conduct marketing activities, including the use of anonymized statistical data.
To provide special information to customers (campaigns, discounts, etc.) or deliver advertisements.
To respond based on laws, regulations, notices, or guidance from administrative authorities.
To manage rental vehicles (including location information) and confirm vehicle conditions.
To provide safe-driving related information to customers.

3. Provision of Personal Information to Third Parties

We will not provide personal information to third parties without customer consent, except in the following cases:
When required by laws and regulations.
When necessary to protect a person's life, body, or property and it is difficult to obtain customer consent.
When especially necessary for improving public health or promoting the sound development of children and it is difficult to obtain customer consent.
When cooperation is necessary with national or local government agencies (or their delegates) in performing duties prescribed by laws and obtaining consent may hinder such duties.
When disclosure is necessary within the scope required for appropriate operation of our services to subcontractors (such as payment processors, management system operators, insurers, and roadside assistance providers). In such cases, we require appropriate management of personal information.
When business succession occurs due to merger, company split, business transfer, or other reasons.

4. Management and Security of Personal Information

We maintain personal information accurately and up to date and take strict security measures to prevent unauthorized access, loss, destruction, alteration, and leakage. Specific measures include:
Organizational security controls: internal rules related to personal information protection, assignment of responsible personnel, and regular employee training.
Physical security controls: locked management of devices and documents handling personal information.
Technical security controls: access restrictions, unauthorized access prevention, anti-malware measures, and encrypted communication (SSL/TLS).

5. Contact Information

For inquiries regarding this Privacy Policy or consultations about our handling of personal information, please contact:
Testra Co., Ltd. - Privacy Policy Office
Address: 1F SY Building, 1-4-2 Akamine, Naha, Okinawa 901-0154, Japan
Email: [email protected]